Refund policy

At Gentle Gadgets UK, we want to ensure your complete satisfaction with every purchase you make from our online store. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refund:

    • We accept refund requests within 30 days from the date of purchase.
    • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
    • Some products may have specific refund eligibility criteria mentioned in their respective product descriptions. Please refer to the product description for more details.

  2. Refund Process:

    • To initiate a refund, please send an email to gentlegadgetsuk@gmail.com with the subject line "Refund Request" and include the following information:
      • Order number
      • Reason for the refund
      • Contact information
    • Our customer support team will review your refund request and respond to you within 2 business days.
    • If your refund request is approved, we will provide you with instructions on how to return the item.
    • Please note that the return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

  3. Refund Options:

    • Once we receive the returned item and verify its condition, we will process your refund.
    • The refund will be issued to the original payment method used during the purchase.
    • Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

  4. Non-Refundable Items:

    • Certain items are not eligible for refunds, including:
      • Gift cards or vouchers
      • Downloadable software or digital products
      • Personalized or customized items

  5. Contact Us:

    If you have any questions or concerns about our refund policy, please contact us at gentlegadgetsuk@gmail.com. Our customer support team is here to assist you and provide further clarification.

Please note that our refund policy applies to orders placed through our website (gentlegadgets.uk) and is subject to change without prior notice. We recommend reviewing the refund policy before making a purchase.